Department of Consumer Affairs’ E-Jagriti platform wins National Awards for e-Governance 2026

 E-Jagriti platform of Department of Consumer Affairs’ was awarded the Silver Award under Category I-Government Process Re-engineering by Use of Technology for Digital Transformation at the National Awards for e-Governance 2026. Department of Administrative Reforms and Public Grievances presents this award. Ministry of Consumer Affairs, Food and Public Distribution said that the recognition reaffirms e-Jagriti’s role in transforming consumer grievance redressal through technology-driven, citizen-centric service delivery.

 

E-Jagriti, launched on the 1st of January, has unified four legacy applications OCMS, e-Daakhil, NCDRC CMS and CONFONET, into a single AI-enabled, paperless platform. Since its launch, the platform has facilitated filing of over 2.29 lakh consumer cases and disposal of over 2.07 lakh cases. It has achieved an overall disposal rate of 90.75% while enabling consumers to access justice seamlessly from anywhere in India and abroad.