CBSE to refund excess payments deducted during Class 12 answer book application process

 The Central Board of Secondary Education (CBSE) has issued an update regarding the Class 12th post-result process after technical issues on 21st and 22nd of this month led to incorrect fee deductions in some cases. In a statement, CBSE said that the issue occurred during applications for scanned copies of evaluated answer books. It added that in some instances, excess payment was deducted, while in others, lesser amounts were charged.

 

The CBSE noted that in all cases of excess payment, the exact excess amounts will be refunded to the same payment method which was used for payment. Similarly, in cases where lesser payment was deducted, candidates shall be informed separately regarding payment of the balance amount, if required. It further noted that scanned copies of the evaluated answer books shall be provided in all such cases, without candidates being required to submit fresh requests.